Privacy Policy

Last Updated: August 13, 2026

At Heela Agency, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, communicate with us, or use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you interact with our website or contact us, including:.

Full name
Email address
Phone number
Company or organization name
Job title or position
Information included in messages, inquiries, or project requests
Any other information you choose to provide to us

We may also automatically collect certain technical information when you visit our website, such as:

IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on our website
Referring website or source
General website usage and interaction data

2. How We Use Your Information

We may use the information we collect to:

Respond to your inquiries and requests
Communicate with you about our services
Prepare proposals, quotations, or project information
Provide and manage our services
Improve our website, services, and user experience
Understand website traffic and user behavior
Send relevant business communications where permitted by applicable law
Protect our website and prevent fraudulent, unauthorized, or harmful activity
Comply with applicable legal and regulatory requirements

We will only use your personal information for legitimate business purposes and in accordance with applicable privacy laws.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, and enhance the overall user experience.

Cookies may help us:

Remember preferences
Understand website traffic and usage
Measure the effectiveness of our marketing activities
Improve website performance
Provide relevant content and experiences

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of some parts of our website.

4. Analytics and Third-Party Services

We may use third-party tools and services, such as website analytics, advertising, hosting, communication, or social media platforms, to operate and improve our website and services.

These third parties may process certain information in accordance with their own privacy policies.

Where applicable, these services may collect information such as your IP address, device information, browsing activity, or interactions with our website.

We encourage you to review the privacy policies of any third-party services you use or interact with.

5. How We Share Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties when reasonably necessary to operate our business or provide our services, including:

Website hosting and technology providers
Analytics and marketing service providers
Communication and email service providers
Professional advisers
Payment or business service providers
Government authorities or regulatory bodies where legally required

Any third parties that process personal information on our behalf are expected to handle that information appropriately and in accordance with applicable laws.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, resolve disputes, enforce agreements, or comply with applicable legal and regulatory obligations.

When personal information is no longer required, we may securely delete or anonymize it where reasonably practicable.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where legally applicable
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request a copy of certain personal information
Lodge a complaint with the relevant data protection authority

To exercise any applicable rights, please contact us using the details provided below.

9. Children's Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate authorization where such authorization is required by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

10. Links to Other Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

11. International Data Transfers

Depending on the services and technology providers we use, your information may be processed or stored in countries other than the country in which you are located.

Where required by applicable law, we will take appropriate measures to ensure that personal information transferred internationally receives an appropriate level of protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.